Social Security has announced that it is mostly ending walk-in service at its field offices. This means in most cases that if you show up at a Social Security field office that you’ll only be given an appointment to come back later — usually more than a month later — to transact your business with the agency.

You can schedule an appointment with Social Security over the telephone or my opening a my Social Security online account. Contacting the agency by telephone can be extremely difficult. You may have a helpful person on the phone after a few minutes on hold or you may call repeatedly and being put on hold for 30 minutes or more until you get frustrated and hang up or until the system hangs up on you. Opening a my Social Security account isn’t difficult if you’ve tech savvy. If you can read this blog, there’s a good chance you can handle it. The problem is all those who need service from the agency who aren’t even a little tech savvy.

This is terrible for customer service. Social Security knows this. They believe they have no choice because they don’t have the money to hire enough people to get the work done. This isn’t because the Social Security trust funds have run out of money. The problem is that Congress won’t let them spend enough money to get the work done.

If you’re in NC and want help with your Social Security disability claim, call Hall & Rouse, P.C. at 1-866-425-5347